Learn how to complete lab orders with Cortina Health. This step-by-step guide walks you through downloading your lab order, finding a lab, uploading results, and troubleshooting any issues.
Updated 2 months ago
Cortina Health makes it easy to manage lab orders as part of your dermatology care. If your physician determines that a lab test is necessary for your treatment, follow these steps to complete the process smoothly.
After you complete your intake form, a physician will review your case. If lab work is required, the physician will create a lab order for you. Once the order is placed, you will receive an email notification prompting you to check your Lab Orders page.
Log into your Cortina Health account and navigate to the Lab Orders page. Here, you will find:
Click the Download PDF link to access your lab order. The PDF contains two pages:
Note: You are free to visit any medical lab of your choice. The listed labs are for guidance only, and Cortina Health is not affiliated with any lab. Be sure to call ahead to confirm that the lab can perform the required tests and to schedule an appointment.
Take your printed lab order to your chosen lab. Follow their instructions to complete your tests.
Once you receive your lab results, return to the Lab Orders page in your Cortina Health account and locate the corresponding order. Click the Upload Results button and submit your results in one of the following formats:
If the uploaded file is incorrect, blurry, or corrupted, the physician will mark the order as needing resubmission. You will receive an email notification, and the status of your lab order will display a red Error badge. In this case, upload a clear and correct file to proceed.
If you need assistance at any point, you can contact Cortina Health support by:
By following these steps, you can ensure a smooth process in completing your lab order and receiving the best dermatology care through Cortina Health.